I. GENERAL TERMS
All commissions created by me will be in my style.

II. PAYMENT
I receive full payment up front, no exceptions

III. PROCESS
Clients are expected to provide references as stated in the Reference Guide, which can be found in the price sheet, if not, you can ask me!
Character illustration is not the same as character design. If you can’t provide specific details and want to leave a lot of decisions in the hands of me, you are commissioning me to make a design for you, this costs more and must be stated up front in order to calculate a fitting price.

Ghosting
If you, the client, does not get back to me within 3 months of contacting, I will have to consider the commission abandoned and you have no right to a refund.

IV. CUSTOMER SATISFACTION
Clients can expect at least the following updates once production starts:
1 update rough sketch/composition
This is a sketch that shows a rough composition of the piece and poses, usually not including any details. Clients are free to give feedback at this stage, however it is important to remember that correct body-types and/or missing details will be added at a later stage, so pointing out the lack of them is unnecessary. Useful feedback at this stage for both client and artist would be: pose adjustments, perspective change and/or missing character(s)/(large)objects.

1 update detailed sketch
At this stage all mentioned details should be present (they may look rough), everything the client has mentioned should be included like i.e.: character features and expressions, outfits and their accessories, props and the background (if applicable). At this stage color is not yet included, however simple black/white shading may be applied to give a sense of depth if necessary. Feedback at this stage can be applied to all mentioned above. Keep in mind that if something looks ‘unpolished’ or ‘rough’, it can be expected that the artist will polish details in the lineart stage, and that they will resemble the references as provided.

1 update lineart + flat color
This update will contain the finished lineart as well as flat (unshaded) colors in order to show the client what the final product will look like cleaned up. The flat colors are there as a base for the shading, but will also give the client a look at how the artist interpreted the colors provided in the references. Colors may look off with a lack of shading, feel free to ask for clarifications if there is any worry about the end result.
 During each phase, edits may be requested if necessary. Remember, providing me with proper references can reduce the chance of miscommunication!

where does the fault of communication lie? (client or artist)

If the client forgets to communicate a detail or piece of information, that responsibilities lies with the client, and adding or changing said feature can be denied or result in additional charges.
Ergo, if I, the artist forgot to add or include something that was previously clearly stated, that responsibility lies with me and will be added free of charge.

Expected finishing time of the piece depending on many factors such as; Health, order of commission and complexity, but you are free to contact me for information and expect a reply within 48 hours! If any of the events stated above occur, you will be notified ASAP!

V. COPYRIGHT & USAGE POLICY
The commissioner is allowed to;
Use the copyrighted artwork for personal use only unless agreed otherwise.
Print the art, and claim the right of their character(s) but not the drawing itself.
Use the art to promote themselves with proper credit given to the artist.
If you break the copyright infringement in any way, every right you had to the drawing will be retracted.
The following is considered Copyright infringement:
Reproducing/using the copyrighted artwork commercially.
Taking Credit for the creation of the artwork.
Removing any watermarks/signatures.

VI. CANCELING/REFUNDING POLICY
I have the right to cancel and refund the money for your commission at any time (unless your commission has been deemed abandoned, see Ghosting, above.
You have no right to the full commission price refund after work has been done (sketch/lineart/coloring).
If money has not been sent yet the commissioner has the right to cancel the commission.